RETURN & REFUND POLICY

Last Updated: June 2026

At Basai Foods, we strive to provide high-quality food products that meet the highest standards of quality and freshness.

Due to the nature of food products, returns are accepted only under specific circumstances.

Eligible for Return or Replacement

Customers may request a replacement or refund if:

• Product received is damaged during transit.
• Incorrect product was delivered.
• Product packaging is tampered with.
• Product is expired upon delivery.

To initiate a claim, customers must contact us within 48 hours of delivery and provide:

• Order Number
• Product photographs
• Packaging photographs
• Description of the issue

Non-Returnable Items

The following products are not eligible for return:

• Opened food products
• Consumed products
• Products damaged after delivery
• Products returned without proof of purchase
• Change-of-mind purchases

Refund Process

Once approved:

• Refunds will be processed within 7–10 business days.
• Refunds will be credited to the original payment method.
• In some cases, replacement products may be shipped instead of issuing a refund.

Contact

Email: sales.basaifoods@gmail.com